Terms of Service

Last updated: April 30, 2026

These Terms of Service ("Terms") govern your use of the Mako Movers website (makomovers.com) and the moving, packing, delivery, labor-only, and storage coordination services we provide. By using our website, requesting a quote, or booking a move, you agree to these Terms.

Mako Movers LLC operates under SC Public Service Commission license PSC #9877 and USDOT #3438970. The final terms for any specific move are set out in your written estimate, booking confirmation, and any service documents we share before move day.

1. About Mako Movers

Mako Movers LLC is a Charleston, South Carolina moving company serving the Lowcountry, with services including local moving, long-distance moving, apartment moving, senior moving, commercial moving, packing and unpacking, furniture delivery, labor-only moving, and storage coordination with vetted partner facilities. We are licensed by the SC Public Service Commission (PSC #9877) and registered with the FMCSA (USDOT #3438970) for interstate moving authority.

2. Quotes and Estimates

Quotes provided through the website, by phone, or in writing are estimates based on the information you provide about your inventory, access conditions, distance, packing scope, and timing. The final price for your move depends on actual conditions on move day, including hours worked, crew size, materials used, access (stairs, elevators, long carries), parking and permits, specialty handling, and any additional services requested at or after the time of booking.

For local hourly moves, charges accrue from when the crew arrives at the origin until the move is completed, unless your written estimate specifies otherwise. For long-distance and interstate moves, pricing is based on weight, distance, and the inventory and services described in the binding estimate.

3. Booking, Deposits, and Cancellation

A move is reserved on the schedule once you confirm in writing and pay any required deposit. Deposits are credited toward the final invoice. Cancellation and rescheduling policies are described in your booking confirmation. Where no specific terms are stated, cancellations made at least 72 hours before the scheduled start time are eligible for a full deposit refund; cancellations made within 72 hours may forfeit the deposit to cover crew scheduling and dispatch costs.

Mako Movers reserves the right to reschedule a move when severe weather, accidents, equipment failures, or other circumstances outside our reasonable control make moving unsafe or impractical. We will notify you as soon as possible and work with you to find the next available date.

4. Payment

Payment is due upon completion of services unless other arrangements are agreed to in writing. We accept the payment methods listed in your booking confirmation. Past-due balances may accrue interest at the maximum rate permitted by South Carolina law and may be referred for collection. You agree to pay any reasonable collection costs and attorney fees we incur to recover unpaid balances.

5. Customer Responsibilities and Access

You are responsible for ensuring that the origin and destination are accessible to our crew and equipment, including arranging building access, elevator reservations, parking, and any required Certificates of Insurance (COIs) for high-rises or HOAs. You agree to disclose any items requiring special handling, any access limitations, and any pets or persons present during the move. Additional time, materials, or labor required because conditions differ from those described in the estimate may result in additional charges.

You are responsible for confirming that all of your property has been loaded at the origin and unloaded at the destination before the crew leaves each location.

6. Items We Do Not Move

For safety, regulatory, and insurance reasons, Mako Movers does not transport:

Hazardous materials, including fuels, propane, paints, solvents, ammunition, fireworks, and pool chemicals.
Perishable food or plants that may not survive the move conditions.
Live animals.
Cash, jewelry, securities, prescription medications, and other high-value items of personal importance, unless specifically agreed to in writing.
Items the customer is not legally entitled to move.

You agree that you are responsible for transporting these items separately. Mako Movers is not liable for loss of or damage to any item we have not agreed in writing to move.

7. Valuation, Damage Claims, and Limitation of Liability

For local moves regulated by the South Carolina Public Service Commission, Mako Movers' liability for loss or damage is governed by the SC PSC tariff and the valuation option you select on your bill of lading. For interstate moves regulated by the FMCSA, our liability is governed by 49 C.F.R. § 375 and the valuation option you select. Released-value protection is the minimum default coverage and is provided at no additional charge; full-value protection and third-party valuation can be arranged for an additional fee — please ask before move day.

You agree to inspect your belongings at the destination and note any visible damage on the bill of lading or final paperwork. Claims for loss or damage must be submitted in writing within the period required by the applicable tariff or federal regulation. Mako Movers is not liable for damage to items packed by the customer (PBO — packed by owner), pre-existing damage, mechanical or electrical failure of items absent external damage, or damage caused by the inherent vice of the item itself.

TO THE FULLEST EXTENT PERMITTED BY LAW, MAKO MOVERS' AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF YOUR MOVE IS LIMITED TO THE AMOUNT PAYABLE UNDER THE VALUATION OPTION YOU SELECTED. MAKO MOVERS IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST USE, OR EMOTIONAL DISTRESS, EXCEPT AS REQUIRED BY APPLICABLE LAW.

8. Labor-Only Services

Labor-only services (loading, unloading, or rearranging items into or out of a truck or container that we do not provide) are billed hourly. When you provide the truck or container, you are responsible for the suitability and condition of that equipment. Mako Movers' liability on labor-only jobs is limited as described in your service agreement and does not include cargo coverage for the equipment you provide.

9. Storage Coordination

Storage services are provided through vetted partner facilities. When Mako Movers coordinates storage on your behalf, your storage relationship is with the partner facility under their storage agreement, which you will sign separately. Mako Movers handles pickup, transport to the facility, retrieval, and final delivery as described in your written estimate. Monthly storage fees, access rules, and facility-specific terms are governed by the partner facility's agreement.

10. Use of the Website

You agree to use makomovers.com lawfully and not to attempt to interfere with the website's operation, scrape it without permission, submit false information through any form, or use the site to transmit malicious code. We may suspend or terminate access to the website for any user who violates these Terms.

All content on the website — including logos, photos, copy, and design — is owned by Mako Movers LLC or licensed to us, and may not be reproduced, copied, or republished without our written permission.

11. Communications

By submitting a quote request, calling us, or texting us, you agree that we may contact you at the phone number(s) and email address(es) you provide using calls, SMS, and email about your request, your move, and ongoing service. You may opt out of marketing communications at any time without affecting transactional messages tied to an active move.

12. Disclaimers

The website and its content are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free. Pricing examples and ranges shown on the website are illustrative — your final price is set in your written estimate.

13. Indemnification

You agree to indemnify and hold harmless Mako Movers LLC, its members, employees, and contractors from any third-party claim arising out of (a) information you provided that turned out to be inaccurate, (b) your failure to disclose hazardous materials or restricted items, (c) your breach of these Terms, or (d) your violation of any applicable law in connection with your move.

14. Governing Law and Dispute Resolution

These Terms and your move agreement are governed by the laws of the State of South Carolina, without regard to its conflict-of-law principles. For local moves, the SC Public Service Commission has primary regulatory authority over your dispute under the SC PSC tariff. For interstate moves, the FMCSA and applicable federal law apply. Any court action arising out of these Terms or a move shall be brought in the state or federal courts located in Charleston County, South Carolina, and you consent to the exclusive jurisdiction of those courts, except where preempted by federal law.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be reformed to the minimum extent necessary to make it enforceable while preserving its intent.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Your continued use of the website or booking of services after a change becomes effective constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms or your move can be sent to us:

By email: makomovers2024@gmail.com
By phone: 843-580-1242
By visiting our website: www.makomovers.com